Kayseri Harmony 100% Natural Easy to Clean Handmade Tencel Modern Carpet NAVY & MUSTARD

The Consumer (BUYER) has the right to withdraw from the agreement within 14 (fourteen) days without providing any reason and without paying any penalty. The withdrawal period begins on the date the agreement is concluded for service contracts, and on the date the Consumer or a third party designated by the Consumer receives the goods for contracts concerning the delivery of goods. However, the Consumer may also exercise the right of withdrawal during the period between the conclusion of the agreement and the delivery of the goods. In determining the withdrawal period;

a. For goods subject to a single order but delivered separately, the date on which the Consumer or a third party designated by the Consumer receives the last item,
b. For goods consisting of multiple parts, the date on which the Consumer or a third party designated by the Consumer receives the last part,
c. For contracts involving the regular delivery of goods over a specified period, the date on which the Consumer or a third party designated by the Consumer receives the first item shall be taken as the basis. You may submit your withdrawal notification before the withdrawal period expires through the return and shipment option on your personal membership page at {_siteadi_}. The designated carrier for returns under your right of withdrawal is Yurtiçi Kargo, and details regarding the return shipment are provided in the return and shipment option on your personal membership page at {_siteadi_}.

The Consumer cannot exercise the right of withdrawal for the following contracts:
a. Contracts concerning goods or services whose prices are subject to fluctuations in financial markets and are beyond the control of the SELLER or service provider.
b. Contracts concerning goods prepared in accordance with the Consumer's requests or personal needs.
c. Contracts concerning the delivery of goods that are liable to deteriorate rapidly or expire.
d. Contracts concerning the delivery of goods that are unsuitable for return due to health and hygiene reasons if protective elements such as packaging, tape, seals, or wrapping have been opened after delivery.
e. Contracts concerning goods that become mixed with other products after delivery and cannot be separated due to their nature.
f. Contracts concerning books, digital content, and computer consumables supplied in physical form where protective elements such as packaging, tape, seals, or wrapping have been opened after delivery.
g. Contracts concerning the delivery of periodical publications, such as newspapers and magazines, other than those provided under subscription agreements.
h. Contracts concerning accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities for entertainment or recreational purposes that must be performed on a specific date or within a specific period.
i. Contracts concerning services performed immediately in electronic form or intangible goods delivered immediately to the Consumer.
j. Contracts concerning services whose performance has commenced with the Consumer's consent before the expiry of the withdrawal period.

Payment Options

You can pay for your orders by credit card or bank transfer. To ensure secure shopping, your credit card information is encrypted using 256-bit SSL during credit card transactions. You can verify that the SSL connection is active by checking the padlock icon displayed next to your browser's address bar when you proceed to the page where you enter your card details during checkout.

Bank Transfer / EFT Payments

You can also pay for your order by bank transfer. After completing your order by selecting the bank transfer option, simply transfer the specified amount to our bank accounts. Orders for which payment has not been received within 3 business days following the order cannot be canceled.

Delivery Information

Purchased products are generally handed over to the shipping company within approximately 3 business days.
Orders placed on public holidays and religious holidays are handed over to the shipping company after the holiday period ends.
Your home appliance orders are delivered free of charge to İzmir and its districts.
When receiving your products, you must inspect them carefully and ensure that they are delivered without damage. Our company is not responsible for products accepted in damaged condition without an official damage report. Responsibility rests with the customer.

The warranty period begins on the date of delivery of the product. All products sold are covered by the warranties provided by the manufacturers and importers. The warranty period varies depending on the product and is specified on the warranty certificate.

If a product covered by warranty develops a malfunction or any other issue covered by the warranty, the customer may contact us, the product's authorized service center, or the manufacturer.

Damage resulting from failure to comply with the conditions of use, maintenance, and transportation, damage occurring during shipping, and claims submitted without presenting the invoice and warranty certificate are excluded from warranty coverage.

If the malfunction or defect in your product is determined to be caused by "user error" (dropping, contact with liquids, improper use, etc.), the product will be returned to you without any repair or other action being performed.